Policies:

  • I provide therapeutic massage and bodywork for the purposes of improving and maintaining my clients’ health and wellness.

    I reserve the right to refuse or terminate services at any time should my profession or my person be disrespected or violated.

    Reasons for refusal or termination include but are not limited to: sexual advances, other inappropriate behavior or speech, intoxication, contagious illness, chronic tardiness and/ or cancelling last minute.

  • Masking is not required. I will continue to wear a mask during sessions.

    If you have been around people who are sick with contagious conditions (think colds and flus), it is very helpful if you wear a mask during your massage. I have masks available for client use if you ask.

    If you are not feeling well, please reschedule your appointment!

    As a massage therapist, getting sick means canceling my appointments so as to not to endanger my clients. Thus getting sick means I delay pain-relieving care that people may need and I lose income. I appreciate your consideration in this matter!

  • Cancellations often make an un-filled spot in my schedule and directly affect my income. I appreciate your consideration in this matter!

    Please cancel 24 hours in advance if you are sick or otherwise become unavailable.

    No-shows: if you do not notify me that you need to cancel and do not show up for your appointment, you will need to pay a $30 no-show fee before you can schedule with me again.

    Cancellations within 24 hours of your session: life happens! Every client receives one free “pass” to cancel within 24 hours of their session. After that, a cancellation fee of $30 must be paid before you can book another appointment.

  • Please plan to arrive 5 minutes before your appointment time, so that you have time to settle in, and we can check-in while still starting your session on-time.

    If you are late, your session will still end at the planned time. You are still responsible for full payment of the session.

    If you are more than 20 minutes late and do not notify me, I retain the right to consider that a no-show and charge you a fee. It is up to my discretion whether we proceed with a shortened session.

  • Price is based on session length:

    Gaea Wellness Pricing:

    30 min/$50 45 min/$65 60 min/$80

    75 min/$95 90 min/$110

    East Syracuse

    45 min/$75 60 min/$90

    75 min/$105 90 min/$120

    I do not charge add-of fees for different modalities

  • I do not expect tips, though I graciously accept them!

    As my rates are calculated based on hands-on time, I view tips as a way to help offset the time and costs of my behind-the-scenes work (sanitizing cups and stones, laundry, session notes).

    If you are comfortable adding a tip of 10-20% of your session I welcome it, but not tipping does not affect my opinion of you or the quality of care you receive!

  • All locations accept

    card, cash, Venmo, and check

  • You can view and download the intake form here.

    You can choose to print it and fill it out before your first session, or arrive a few minutes before your appointment to fill out a copy we will have printed for you.

    Intake form must be fully completed to the best of your knowledge. Willingly excluding any health information may be dangerous and is cause for termination of our session.

  • 7320 US 20 in Madison, NY

    The front entrance has 3 porch steps. A ramp is available on the side of the building. Please let me know in advance if you will use the ramp to ensure side entrance is unlocked.

  • 5900 N Burdick St in East Syracuse!

    The office is on the first floor and is wheelchair accessible.

  • You can donate funds toward accessible bodywork in CNY by clicking here.

    All donations go directly to funding massage therapy sessions at a reduced rate or free for folks in need.

About your massage therapy session:

  • Gaea Wellness:

    Massage table is 32” wide 63” long and is rated to hold 600lbs of dynamic pressure.

    East Syracuse Location:

    Massage table is 31” wide and 63” long and can hold 450lbs.

  • Drink extra water before and after your session. Try to eat at least a few hours before your session.

    Think about what your intentions are for your massage and what areas of your body you want addressed during treatment.

    If possible, try to leave yourself a buffer time after your massage before any stressful things (work meetings, long drives, etc). A common effect of a massage is to feel very relaxed or “out of it,” so going straight into a stressful situation is not ideal.

    New clients: You can look at the intake form here before your first session. You can choose to print it and fill it out, or arrive a few minutes early for your appointment to fill out a copy in the office.

  • We use the phrase “undress to your comfort” because there are no requirements for taking off or leaving on certain clothing items.

    A good guideline is: if taking off a piece of clothing will make you nervous or uncomfortable, leave it on. Feeling safe and comfortable is much better than pushing yourself to remove more clothing.

    The treatment is adaptable for whatever level of dress the client keeps on.

    Shiatsu sessions are another great option and are done fully clothed. For this, I recommend wearing stretchy, loose-fitting clothes.

  • Intake: you and me will get to know each other by talking through your paperwork planning your session together

    Settling in: I will leave the treatment room for you to undress to your comfort and lay on the table

    The session: I will communicate throughout the session about what is happening and how you are feeling. Different modalities and techniques are used in all sessions to try to address pains, ease tensions, and help you feel more centered and grounded.

    After: I will leave the treatment room for you to transition back into time and space. Once you are dressed and ready you can meet her outside the treatment room to check out and book your next session.

  • New clients: please arrive 10 minutes early to fill out your intake form and allow time for a short intake interview.

    The purposes of the intake process are:

    To ensure your safety: there are situations where massage may be unsafe or detrimental to receive, or where certain modalities should be avoided.

    To ensure Jae’s safety: preventing the spread of infectious conditions.

    To cultivate shared understanding: You are the expert of your own body. Learning about your health history and your goals for massage help Jae understand how to help best.

    After your first session, there will be an abbreviated check-in before your sessions to update any health information and discuss your goals for the day.

  • For most techniques and sessions I use one or both of the products below.

    I always have coconut oil or grapeseed oil available for use instead to accommodate any skin sensitivities or allergies.

    Natural Formulations hypoallergenic massage gel

    Brassica Napus oil (cold pressed non GMO), Caprylic/capric triglycerides (fractionated coconut oil) Octyl palmitate, Glyceryl oleate, Glycereth 7 cocoate, Sesamum indicum (sesame) seed oil, Vitus vinifera (grape) seed oil, Prunus armeniaca (apricot) kernel oil, Cetyl alcohol, Organic Linum usitatissimum (flax) seed oil, Organic Oenothera biennis (evening primrose) oil, Helianthus annuus (Sunflower) seed wax

    Natural Formulations massage creme

    Purified water, Caprylic/capric triglycerides, Octyl palmitate, Cetyl alcohol, Sodium Stearate, Glyceryl stearate , Vinus vinifera (Grapeseed) oil, Simmondsia chinensis (Jojoba) oil, Sodium stearyl lactylate, Phenoxyethanol, ethylhexylglycerin, Organic Camillia sinensis (Green tea) extract, Organic Chamomilla matricaria (Chamomile) extract, Tocopherol (Vitamin E), Organic Arnica montana (Arnica) Extract, Organic Salix alba (White willow) bark extract.

  • I will only uncover the part of your body that is being worked on, utilizing professional guidelines for keeping clients appropriately draped. During your session, the following areas will always be covered by the drape (sheet): nipples, breast tissue, gluteal cleft, and genital area. These areas will not be massaged.

    Even with these draping protocols in place, you are in charge of your body: if you ever prefer to be more covered, please tell me.

    NY State definition: Draping includes methods used by a massage therapist to protect modesty, privacy, warmth and/or comfort of a patient/client by the use of sheets, towels, blankets or any item that serves this purpose.

    More questions? You can view some examples here, and be sure to bring up any questions to me before your session!

  • People have different preferences for the amount of conversation during their session. I will follow your lead, so chatting, silence, and everything in between are all fine options.

    I will check in during your session about the level of pressure used, for feedback on where you feel the effects of a technique, and if a particular area feels tender or tight. I may also verbally cue your breathing during particular techniques.

    Though I have experience working on many bodies, every body is different and only you know how something feels in your body! Thus communication is a way to ensure your session is best for you.

    You have an open line of communication to me at all times: please share immediately if something is painful, uncomfortable, or you have other preferences.

Treatment room at Gaea Wellness has a table that is 32" wide and can hold up to 600lbs of dynamic pressure. Click the image for the specs sheet from the manufacturer.

Treatment room at Gaea Wellness has a table that is 32" wide and can hold up to 600lbs of dynamic pressure. Click the image for the specs sheet from the manufacturer.

Massage in side-lying position is not just for pregnant people - it is a great position to work the neck, shoulder, and side body!

Massage in side-lying position is not just for pregnant people - it is a great position to work the neck, shoulder, and side body!

Cupping uses "negative pressure" or suction to help bring space into tight areas. I communicate throughout the process to ensure your comfort.

Cupping uses "negative pressure" or suction to help bring space into tight areas. I communicate throughout the process to ensure your comfort.

Using a stool adds width to ensure your arms feel supported while receiving massage.

Using a stool adds width to ensure your arms feel supported while receiving massage.

Compression, myofascial stretching, and other techniques can be done over the blanket and sheet if there are parts of your body you would prefer stay fully covered.

Compression, myofascial stretching, and other techniques can be done over the blanket and sheet if there are parts of your body you would prefer stay fully covered.

Stretching and movement can be incorporated during your massage in a relaxing and effective manner.

Stretching and movement can be incorporated during your massage in a relaxing and effective manner.

I use gender-neutral draping, covering the chest for all sessions. This draping still allows for helpful work to open up a tight chest.

I use gender-neutral draping, covering the chest for all sessions. This draping still allows for helpful work to open up a tight chest.

Hot stones especially nice during the winter, but they also allow us to apply targeted heat that is still comfortable during warmer months.

Hot stones especially nice during the winter, but they also allow us to apply targeted heat that is still comfortable during warmer months.

Jae's treatment space at Gaea Wellness is cozy and comfortable. Please feel free to contact me if you have any accessibility or sensory needs for your session!

Jae's treatment space at Gaea Wellness is cozy and comfortable. Please feel free to contact me if you have any accessibility or sensory needs for your session!